This unit only applies to members of the Australian Defence Organisation (Australian Defence Force and Australian Public Service Level 4 or above) who may be required to conduct a quick assessment of an incident or complaint.

ELEMENT

PERFORMANCE CRITERIA

1. Prepare for a quick assessment (QA)

1.1 Direction to conduct a QA is received from the QA initiator

1.2 Conflict/s of interest or bias are declared

2. Identify occurrence facts

2.1 Organisational policies are complied with when conducting QAs

2.2 Information is gathered from relevant sources and facts and circumstances are identified from this information

2.3 QA is suspended and QA initiator is notified when Defence Force Discipline Act (DFDA) offence or notifiable incident becomes evident

3. Report QA results

3.1 QA report is developed in accordance with organisational policy

3.2 Recommendations are made

3.3 QA report is submitted to QA initiator

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicate effectively in writing

communicate effectively orally (question, conduct briefings, respond to questioning, listen, reflect)

conduct interviews

display empathy and build rapport with colleagues and stakeholders

interpret policies and instructions

make decisions

show sound judgement

undertake research

Required Knowledge

equity and diversity

interview techniques

occupational health and safety

relevant legislation

relevant policies and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

provide advice that is relevant and appropriate to the circumstances.

Consistency in performance

Competency should be demonstrated in a range of situations that could be expected in the workplace.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment.

Specific resources for assessment

There are no specific resource requirements for this unit.

Method of assessment

This unit may be assessed with the following unit/s:

PUADEFCM127A Conduct a Defence administrative inquiry

PUADEFCM128A Make a Defence administrative decision.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Notifiable incidents may include

Those outlined in DI(G) ADMIN 45-2

This unit contains employability skills.

Pre-requisite Unit/s

Nil